Drawing on more than 30 years in the travel and tourism industry, this expert holds a Master of Arts in Communications and Journalism and a Bachelor of Arts in Marketing and Business Administration. She has built a career spanning travel agency operations, tour and cruise services, and litigation consulting. She has served as a forensic travel expert witness in matters involving domestic and international travel, addressing issues such as fiduciary duty, duty to warn, travel safety, and the responsibilities of travel advisors, tour operators, and service providers. Her experience includes consultation, depositions, and courtroom testimony in cases involving personal injury, wrongful death, and disputes arising from travel-related services and incidents.

Her background includes senior leadership roles with the Automobile Club of Southern California, where she managed 14 travel agencies and oversaw customer service, complaint resolution, and operations that often involved legal claims or settlements. She has worked across nearly every aspect of travel services, from frontline travel advisor and tour operator to cruise specialist, developing itineraries, managing travel logistics, and training industry professionals. In addition to her consulting work, she has held leadership positions with the Forensic Expert Witness Association and maintains active involvement with organizations such as the American Society of Travel Advisors (ASTA) and the Cruise Lines International Association (CLIA), reflecting her continued engagement with industry standards and practices.