Bringing more than 30 years of experience in information technology, software development, e-commerce systems, and telecommunications networks, this information technology and telecommunications expert witness specializes in IT portfolio strategy, workflow analysis, POS systems, CRM platforms, EDI systems, Dealer Management Systems, software design and development, computer operations management, financial card transaction technologies, and analysis of IT governance and implementation. Their background includes multinational leadership responsibilities involving engineering, product development, systems integration, and operational oversight for projects and services spanning more than 50 countries across the telecommunications, financial, retail, manufacturing, transportation, real estate, food service, and government sectors. Areas of expertise include call center operations, outsourcing strategy, cloud-based computing migration, broadband and wireless communications, VOIP systems, VPN infrastructure, disaster recovery systems, authentication and network security technologies, enterprise billing and CRM platforms, wireless POS technologies, remote banking systems, and telecommunications infrastructure supporting satellite, cellular, SONET, MPLS, PBX, voice mail, and international networking environments. Additional experience includes development and management of secure networking systems, product lifecycle operations, workflow optimization initiatives, RFP and RFI response management, multinational contract oversight, customer systems integration, and deployment of enterprise technology systems involving broadband, wireless, internet banking, and managed security authentication services. Educational qualifications include a Bachelor of Science degree.

Supported by more than 10 years of expert witness experience, this expert has provided consultations, deposition testimony, and courtroom testimony involving information technology disputes, telecommunications systems, financial automation technologies, internet-based commerce, patent matters, and enterprise software implementation issues. Litigation-related analyses have included POS technologies, call center systems, financial card transaction processing, VOIP telecommunications, internet technologies, IT governance practices, and information technology policies, processes, and operational procedures. Additional consulting work has involved patent portfolio evaluation, prior art identification, licensing opportunity assessments, infringement and non-infringement analysis, technology validation, and telecommunications and web-based systems consulting. Leadership responsibilities throughout this expert’s career have included service in executive and operational management roles involving multinational engineering and technology teams, forecasting and budgeting oversight, product launch strategy, customer support operations, channel development, market analysis, and international technology deployment initiatives. This expert has also participated in industry presentations and speaking engagements involving wireless communications, broadband infrastructure, internet banking systems, telecommunications technologies, enterprise networking solutions, and network security infrastructure and was recognized as an Elite Expert by IMS for technology consulting and litigation-related analysis.